Terms and Conditions

These Terms and Conditions apply to all purchases made through the official website of Michael & Claire Vancouver, located in Vancouver, Canada.
You can reach us by email at info@michaelclairevancouver.com.

By accessing or purchasing from our website, you agree to be bound by the following terms.
Please read them carefully before placing an order.

1. Applicability

By completing a purchase on our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
These terms apply to all transactions made through www.michaelclairevancouver.com.

2. Product Information

We take great care to ensure that our product descriptions, images, and details are accurate and up to date.
However, occasional typographical errors, color differences, or small inaccuracies may occur.
In such cases, Michael & Claire Vancouver reserves the right to correct or update the information at any time without prior notice.

3. Orders and Payment

  • Orders are processed once full payment has been received.

  • Available payment methods may vary by country or region.

  • Customers are responsible for verifying which payment methods are available at checkout.

  • In rare cases, we may contact you if there are issues with your payment or order confirmation.

All transactions are processed securely. We never store credit card or payment information on our servers.

4. Processing and Shipping

  • Order processing time: 1–3 business days

  • Estimated delivery time: 3–8 business days (depending on destination)

  • Orders are shipped directly from our international fulfillment partner to ensure efficient delivery.

  • You will receive a tracking number via email once your order has been dispatched.

We strive to ensure your package arrives safely and on time. However, delivery times are estimates and may vary due to factors beyond our control (e.g. customs, postal delays, weather).

5. Returns and Cancellations

For full details about returns, eligibility, and procedures, please review our dedicated Return Policy.
We do not accept cancellations once an order has been processed or shipped, as fulfillment begins promptly after purchase.

6. Liability

  • Michael & Claire Vancouver is not responsible for packages that are marked as delivered according to the tracking information but are lost or stolen thereafter.

  • Customers are fully responsible for providing the correct and complete shipping address during checkout.

  • We are not liable for delivery failures due to incorrect address information or local postal issues.

If you notice an error in your address, please contact us immediately at info@michaelclairevancouver.com. We will do our best to correct it before your order ships.

7. Intellectual Property

All content available on our website — including but not limited to text, product descriptions, photos, videos, logos, and design — is the exclusive property of Michael & Claire Vancouver.
It may not be copied, reproduced, or distributed without prior written consent.
Unauthorized use of our content may lead to legal action.

8. Complaints and Customer Service

We value your satisfaction and are committed to resolving any concerns promptly.
If you experience an issue with your order, please contact us via email at info@michaelclairevancouver.com.
We aim to respond to all inquiries within 5 business days.

Our customer support is available during the following hours:
Mon – Fri: 9:00 AM – 6:00 PM
Sat – Sun: 9:00 AM – 5:00 PM (Pacific Time, Canada)

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Canada.
Any disputes arising from or related to the use of this website shall be subject to the exclusive jurisdiction of the courts in British Columbia, Canada.