Shipping & Delivery Policy

At Michael & Claire Vancouver, we place great importance on clear, transparent, and reliable delivery.
Below you will find all the important information about our delivery areas, processing times, and shipping procedures.

1. Delivery Area

We currently deliver to Canada only.
Orders from other countries cannot be processed at this time.

2. Delivery Address

Your order will be shipped to the delivery address provided during checkout.
Please ensure all details are complete and correct, as incorrect or incomplete addresses may lead to delays or returns.

3. Order Processing Time

  • Orders are typically processed within 1–3 business days.

  • Once your order has been shipped, you will receive an email confirmation containing your tracking number and shipping details.

  • Please note that during busy seasons or holidays, processing times may take slightly longer.

4. Delivery Time

The average delivery time is 6–9 business days, depending on your location.
Delivery times are estimates and may vary due to factors outside our control, such as:

  • High seasonal demand

  • Carrier delays

  • Weather conditions

  • Customs clearance procedures

We always do our best to ensure your order arrives as quickly as possible.

5. Total Estimated Delivery Time

Total delivery time includes:

  • Processing time: 1–3 business days

  • Shipping time: 6–12 business days

→ Estimated total: approximately 9–15 business days from the date of purchase.

Please note:
These are estimates. External factors may affect delivery times.
Our logistics team continuously monitors all shipments.

6. Shipping Method & Origin

To keep our prices fair and accessible, all orders are shipped directly from our trusted international fulfillment partner from Asia.
This allows us to maintain consistent quality and fast global delivery.

7. Shipping Costs

Shipping is completely free on all orders. There are no additional shipping or handling fees.

8. Secure Payment Options

We offer secure, SSL-encrypted payment methods:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Shop Pay
  • Apple Pay

All payments are processed securely through our payment service provider.

9. Responsibility During Shipping

Once your order has been handed over to the carrier, it is considered successfully shipped.

  • If tracking information shows that your package has been delivered to the address provided, Michael & Claire Vancouver cannot be held responsible for lost or stolen packages.

  • Please double-check your shipping details at checkout.
  • If your order has not yet been processed, we will do our best to correct it.
  • Any address errors must be reported within 4 hours after placing your order.

We recommend using your tracking number to monitor the delivery status of your order at any time.

10. Shipment tracking

Once your order has been shipped, you will receive a shipping confirmation with your tracking link.

You can track your delivery here at any time:
👉 https://michaelclairevancouver.com/apps/parcelpanel

Please note:
Tracking updates often appear 3–8 working days after the package has left the warehouse.

11. Company Information

Shop Name
Michael & Claire Vancouver

Company Name
Ecodyk Commerce

Company Registration Number
89196791

Email
info@michaelclairevancouver.com

Telephone
+1 672 205 0462

Support Hours
Monday – Friday, 9:00 AM – 5:00 PM (EST)

Our customer support team usually responds within 12–24 hours on business days.

Business Address
Olieslagweg 1
7521 HX Enschede
The Netherlands

Warehouse Address

1025 W 53rd Ave
Vancouver, BC V6P 1K6
Canada

Please note: This warehouse is used for logistics and shipping purposes only. It is not a return address. Returns sent to this location cannot be accepted.