Shipping & Delivery Policy

6At Michael & Claire Vancouver, we aim to ensure that every order is processed, packaged, and delivered as smoothly and efficiently as possible.
Below you will find all relevant information regarding our shipping and delivery procedures.

1. Processing Time

  • Orders are typically processed within 1–3 business days.

  • Once your order has been shipped, you will receive an email confirmation containing your tracking number and shipping details.

  • Please note that during busy seasons or holidays, processing times may take slightly longer.

2. Delivery Time

The average delivery time is 5–10 business days, depending on your location.
Delivery times are estimates and may vary due to factors outside our control, such as:

  • High seasonal demand

  • Carrier delays

  • Weather conditions

  • Customs clearance procedures

We always do our best to ensure your order arrives as quickly as possible.

3. Shipping Method & Origin

To keep our prices fair and accessible, all orders are shipped directly from our trusted international fulfillment partner.
This allows us to maintain consistent quality and fast global delivery.

Depending on your country’s regulations, customs fees or import taxes may apply upon delivery.
These fees are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Total order weight

  • Selected shipping method

In some cases, we may offer free shipping promotions or discounted rates — these will be clearly displayed on our website at the time of purchase.

5. Responsibility During Shipping

Once your order has been handed over to the carrier, it is considered successfully shipped.

  • If tracking information shows that your package has been delivered to the address provided, Michael & Claire Vancouver cannot be held responsible for lost or stolen packages.

  • Please double-check your shipping details at checkout.

    • Any address errors must be reported within 4 hours after placing your order.

       

      • If your order has not yet been processed, we will do our best to correct it.

       

       

We recommend using your tracking number to monitor the delivery status of your order at any time.

6. Contact Us

If you have any questions about shipping or delivery, please contact our customer support team:

Michael & Claire Vancouver
📧 info@michaelclairevancouver.com
🕒 Customer Service Hours:
Mon – Fri: 9:00 AM – 6:00 PM
Sat – Sun: 9:00 AM – 5:00 PM (Pacific Time, Canada)