Privacy Policy

This Privacy Policy applies to the services provided by Michael & Claire Vancouver, located in Vancouver, Canada.
You can reach us via info@michaelclairevancouver.com.
At Michael & Claire Vancouver, we value your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and the rights you have regarding your information.

1. Responsible person

The entity responsible for data processing on this website is:

ECODYK COMMERCE
Olieslagweg 1
7521HX Enschede
Netherlands

Email: info@michaelclairevancouver.com
Telephone: +1 672 205 0462

As a company based in the European Union (Netherlands), we process personal data in accordance with the GDPR.
Our online store operates under the shop name Michael & Claire Vancouver and primarily supplies goods to customers in the Canada.

Information We Collect

We collect personal data that you provide when placing an order, creating an account, or contacting our customer service. This may include:

Full name
Address details (shipping & billing)
Email address
Phone number
Payment information
IP address and device information
Website usage and activity data

We collect this information to ensure a smooth shopping experience and to provide you with personalized service and support.

How We Use Your Information

Your data is used only for legitimate business purposes, such as:

Processing and shipping your orders efficiently and accurately
Providing customer service and support when you need assistance
Sending order updates, promotions, or relevant information (only if you’ve opted in)
Improving our website and shopping experience through analytics and feedback

We will never sell, rent, or trade your personal data to third parties.

Sharing Information with Third Parties

We only share your information with trusted third-party service providers when it’s necessary to fulfill your order or maintain our operations — for example:

Payment processors
Shipping and logistics partners
IT and hosting service providers

All third parties we work with are required to handle your data securely and in compliance with applicable privacy laws.
We may also disclose information if legally required to do so by government or regulatory authorities.

Data Retention

We keep your data only as long as necessary to fulfill the purposes described in this policy, or as required by law.
When personal data is no longer needed, it is safely deleted or anonymized.

Cookies

Our website uses cookies to enhance functionality, analyze traffic, and improve marketing performance.
Cookies help us remember your preferences and improve your shopping experience.
You can manage or disable cookies at any time through your browser settings.

Your Rights

As a customer, you have full control over your personal data. You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated data
Request deletion (“right to be forgotten”) of your data
Object to the processing of your data for certain purposes
Request a copy of your data (data portability)

To exercise any of these rights, please contact us at info@michaelclairevancouver.com.
We’ll respond to your request within a reasonable time frame, in accordance with applicable privacy regulations.