Payment Policy

Payment Information

At Michael & Claire Vancouver, we offer several secure and convenient payment methods to make your shopping experience smooth and reliable.

Please note that available payment options may vary depending on your country or region. Customers are responsible for verifying which payment methods are available during checkout.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Shop Pay

  • Apple Pay

  • Google Pay

All payments are processed in your local currency when available. Prices are displayed in Canadian Dollars (CAD) by default.

Payment Process

  1. Select one of the available payment methods during checkout.

  2. You will be automatically redirected to our secure payment page.

  3. Enter your payment details and confirm your order.

  4. Your payment will be securely processed using encrypted technology.

  5. You will receive an order confirmation by email.

2. Payment Security

Your privacy and payment security are our highest priority.

All transactions on our website are processed through a secure SSL-encrypted connection, ensuring that your personal and financial information remains fully protected.

SSL (Secure Socket Layer) technology encrypts all sensitive information you enter, including your payment details and personal data, before it is transmitted over the internet. This prevents unauthorized parties from accessing your information and provides a safe environment for online payments.

Michael & Claire Vancouver does not store or have access to your complete payment details. All payment information is securely handled by certified third-party payment providers in full compliance with PCI-DSS (Payment Card Industry Data Security Standards).

3. Failed or Rejected Payments

If your payment is unsuccessful, we recommend:

  • Trying a different payment method.

  • Contacting your bank or card issuer for assistance.

If you continue to experience payment issues, please contact our customer support team. We are always happy to help.

4. Currency

All prices are displayed and charged in Canadian Dollars (CAD).

5. Refunds

If you are eligible for a refund (for example, following an approved return), your refund will be processed within 14 days after we have received and inspected the returned item.

Refunds are always issued to the original payment method used during checkout.

Please note that, depending on your bank or payment provider, it may take several additional business days before the refunded amount appears in your account.

6. Company Information

Shop Name
Michael & Claire Vancouver

Company Name
Ecodyk Commerce

Company Registration Number
89196791

Email
Info@michaelclairevancouver.com

Telephone
+1 672 205 0462

Support Hours
Monday – Friday, 9:00 AM – 5:00 PM (EST)

Our customer service team usually responds within 12–24 hours on business days.

Business Address
Olieslagweg 1
7521 HX Enschede
The Netherlands

Warehouse Address
1025 W 53rd Ave
Vancouver, BC V6P 1K6
Canada

Please note: This warehouse is used for logistics and shipping purposes only. It is not a return address. Returns sent to this location cannot be accepted.